Luma Networks

Who We Are

This website is operated by [Your Company Name] (“we”, “us”, “our”).
We are committed to protecting your privacy and handling your personal data in a transparent and lawful way.

If you have any questions about this policy or how we handle your data, you can contact us using the details provided on this website.

What Personal Data We Collect

We may collect and process the following types of personal data:

Identity information – such as your name or business name
Contact information – such as email address, phone number, or postal address
Communication data – including messages sent through contact forms, emails, or other correspondence
Technical data – such as IP address, browser type, device information, operating system, and usage data
Usage data – information about how you use our website and services

We only collect personal data that is necessary for legitimate business purposes.

How We Collect Your Data

We collect data through:

Contact forms submitted via this website
Direct communication (email, phone, or other messaging methods)
Cookies and similar tracking technologies
Analytics and logging tools used to understand website usage

You may choose not to provide certain data, but this may limit your ability to use some features of the website.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries and provide information you request
To deliver our services
To communicate with you regarding your enquiry or ongoing relationship
To improve our website, services, and user experience
To comply with legal or regulatory obligations
To protect our website and systems from misuse or abuse

We will never use your personal data for purposes that are incompatible with those listed above.

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process personal data:

Consent – where you have given clear permission
Contract – where processing is necessary to perform a contract or take steps before entering into one
Legitimate interests – where processing is necessary for our business interests and does not override your rights
Legal obligation – where we are required to process data by law

How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

Secure hosting environments
Access controls and authentication
Encryption where appropriate
Regular system updates and monitoring

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

Sharing Your Data

We do not sell your personal data.

We may share your data with trusted third parties only where necessary, such as:

Website hosting providers
Email or communication service providers
Analytics providers
Legal or regulatory authorities where required by law

All third parties are required to respect the security of your data and to process it in accordance with applicable data protection laws.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Ensure the website functions correctly
Analyse traffic and usage patterns
Improve performance and user experience

You can control or disable cookies through your browser settings.
Please note that disabling cookies may affect the functionality of the website.

Your Data Protection Rights

Under data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict processing of your data
Request data portability where applicable
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided on this website.

Third-Party Links

This website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal data.

Children’s Data

Our website and services are not intended for children, and we do not knowingly collect personal data from children.
If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices.

Any updates will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us using the contact details provided on this website.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.